At Yon-Ka Paris USA, we are committed to helping you achieve the beautiful skin you deserve. If for any reason you are not completely satisfied with our products, please call our Consumer Care Team at 1-800-391-5333 or e-mail us at customerservice@yonka-paris.com. Returns will only be accepted within 30 days of original purchase.

How to Return Your Product:

 
  1. Place unwanted items in the original packaging; if possible, make sure to include a copy of the packing slip. We recommend using protective packing to minimize any damage to the product. Remove any other labels from the package.

  2. Send the package to the following address:

    Yon-Ka USA
    200 Commons Way
    Rockaway NJ, 07866
     
    *Please remember to include your return address in the top left corner.

  3. We recommend that you insure the package when sending and retain the receipt. Yon-Ka Paris USA is not responsible for return postage, the cost of insurance, or lost or undelivered items.
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  4. Please allow 14 business days for Yon-Ka Paris USA to receive and process your return. We will credit or refund the purchase price paid by you for the item(s) plus any tax paid on the item(s), less any discounts, rebates, credits or refunds already given to you in connection with such products. In the event that you return part of a kit, we will credit or refund the portion of the purchase price allocable to the product you are returning. The original shipping and handling charges, if any, will not be refunded.
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  5. If you purchased Yon-Ka Paris USA products at a spa/salon, please first contact that spa/salon directly to inquire about their return policy. If you have any difficulties, please contact us at 1-800-391-5333 or e-mail us at customerservice@yonka-paris.com.

How To Return Your Damaged Product:

1.Please contact our Consumer Care Team at 1-800-391-5333 or e-mail us at customerservice@yonka-paris.com for return instructions.

Exchanges-

Exchanges need to be processed as a return, funds will be credited to the original payment method. A new order will need to be placed for a new product.

Gift Order-

If you received your order as a gift it needs to be processed as a return. The refund will be credited to the original payment method. A new order will need to be placed for a new product.